🔄 Return & Refund Policy

At Emaan Fragrance, customer satisfaction is our priority. If you are not satisfied with your purchase, we’re here to help.

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📦 Returns

• Products can be returned within 3 days of delivery
• Item must be unused, unopened, and in original packaging
• Used or damaged items will not be accepted

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❌ Non-Returnable Items

• Opened or used perfumes
• Items damaged after delivery
• Products purchased on sale (if applicable)

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💸 Refunds

• Once your return is received and inspected, we will notify you
• If approved, your refund will be processed within 5–7 business days
• Refund will be issued via bank transfer / original payment method

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🔁 Exchanges

• We only replace items if they are defective or damaged
• If you received the wrong product, contact us immediately

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🚚 Return Shipping

• Customer may be responsible for return shipping charges
• Original shipping fees are non-refundable

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⚠️ Important Note

Please record a parcel opening video as proof in case of damaged or incorrect item claims.

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📞 Need Help?

For returns or complaints, contact us through our website or WhatsApp.